A thorough walk through and visual inspection is done prior to any work being performed on your vehicle. All visible damage will be documented and photographed before signing the service order. Additional charges may apply due to the size and condition of your vehicle and will be discussed with you at the time of drop-off. We do not guarantee 100% removal of excessive pet hair, vomit, cigarette smoke, mildew, heavy stains, and spoiled milk. Before and after photos of your vehicle taken for our public website because we love to show off our work. Please notify us in advance, if you wish not to have your vehicle displayed.